1. Scope of this policy
This Privacy Policy applies to the Pure Essence Cleaning website and to personal information we receive when you call, text, request an estimate, schedule a cleaning, or otherwise communicate with us. It does not apply to websites or services operated by third parties.
2. Information we may collect
Information you provide
- Your name, telephone number, email address, and preferred contact method.
- The address and access details for the home, office, or other location where service is requested.
- Information about the space, requested services, scheduling preferences, pets, surfaces, hazards, or special instructions.
- Messages, feedback, photos, and other content you choose to send us.
- Billing or payment-related information arranged during booking or service. We do not intentionally collect payment card information through this website.
Information collected automatically
Our hosting and security providers may process basic technical information such as an IP address, browser type, device information, pages requested, and timestamps to deliver, protect, and troubleshoot the website.
3. How we use information
We may use personal information to:
- Respond to questions and prepare estimates.
- Schedule, provide, personalize, and follow up on cleaning services.
- Communicate about appointments, access, payments, service updates, or customer support.
- Maintain business records, improve our services, protect the website, and prevent misuse.
- Comply with applicable law and resolve disputes.
4. How information may be disclosed
We may disclose information only as reasonably necessary:
- To cleaners, contractors, and service providers who help us deliver services or operate the website.
- To professional advisers, insurers, payment providers, or technology providers supporting our business.
- When required by law, legal process, or to protect the rights, safety, and property of Pure Essence Cleaning, our clients, or others.
- In connection with a business transfer, or when you direct or consent to the disclosure.
We do not sell personal information or share it for cross-context behavioral advertising.
5. Photos and service results
Photos taken during a cleaning may be used to document service quality, address a concern, or communicate with you. We will request permission before using identifiable client photos for marketing or before-and-after displays. You may contact us about a published photo, and we will review removal requests where reasonably possible.
6. Data retention and security
We retain information only for as long as reasonably necessary for service delivery, business records, dispute resolution, safety, and legal obligations. We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No method of storage or transmission can be guaranteed to be completely secure.
7. Your choices and privacy requests
You may ask us to review, correct, or delete personal information associated with you, or to stop nonessential promotional communications. We will consider and respond to verified requests as required by applicable law. Certain records may be retained where necessary for contracts, payments, safety, legal compliance, or the establishment of legal claims.
To make a request, call or text (404) 938-9682. We may need to verify your identity before completing a request.
8. Children’s privacy
This website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.
9. Third-party services and links
Calling or texting may involve your telephone carrier, and external links may be governed by another provider’s terms and privacy practices. We encourage you to review those policies.
10. Changes to this policy
We may update this Privacy Policy as our practices or legal obligations change. The effective date at the top of this page identifies the current version. Material changes will be presented through the website or another appropriate notice.
11. Contact us
Pure Essence Cleaning
Atlanta, Georgia, United States
(404) 938-9682